Passenger and driver safety is extremely important to Altcabs.

We are requesting both customers and our Cab providers to take certain precautions to safeguard themselves and their drivers:

Passengers and drivers are advised to wear a face-covering mask throughout their journey, a mask must keep their nose and mouth covered Passengers should sit in the back of the vehicle.  

Drivers should keep some hand sanitiser and fresh tissues in the car at all times and offer these to customers before and after every journey. 

Drivers should keep their vehicles clean to reduce the impact of the virus.

Our drivers are advised to regularly clean surfaces such as card payment devices, steering wheels, handbrake, and door handles with cleaning products. This should be done at the beginning, middle, and end of every shift. Everyone should wash their hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing, use an alcohol-based hand sanitiser with at least 60% alcohol.

Drivers should ask customers for permission before handling their luggage and before helping them get into the vehicle.

For longer journeys, unless the customer requests otherwise, Drivers are advised to keep a window slightly open to allow for ventilation.

If ever drivers typically come to their cab office in between bookings, they should be asked to stay away to minimize contact with their office staff Rating your trip.  

Customers will receive an email and text after each completed trip asking them to rate their experience. We have updated this to allow the customer to give direct feedback on whether the driver has followed the COVID guidelines as outlined above.